Hy-Com Communications Ltd.

# 201 - 1467 Crown St.,
North Vancouver, British Columbia,
Canada, V7J 1G4

Telephone:	(604) 990-9955
Fax:	(604) 990-9969
e-mail Address:	sales@hy-com.com

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On this page:

Terms and Conditions
Returns, Exchanges and Cancellations
Warranty Service

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Terms and Conditions

Payment may be made by VISA, MasterCard, Money Order, or Cashiers Cheque. Credit card orders will not be billed to your card until we ship the order, except for special order items, which must be prepaid. For your protection, we ship credit card orders only to the billing address of the card used for the purchase. We will accept cheques and the order will be shipped after the cheque has cleared. For US customers, this can take up to 6 weeks. There will be a $25 fee for returned cheques.

Purchase Orders from governments within Canada will be accepted on open account, Net 30. Our Canadian Government Procurement Business Number is 102435948PG0001.

All prices are F.O.B. North Vancouver, B.C., Canada. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Shipping and handling charges and insurance are the responsibility of the purchaser. Merchandise will be shipped by the carrier of the purchaser's choice. If merchandise is shipped outside of Canada, all brokerage fees, import duties or fees and any associated paperwork are the sole responsibility of the purchaser. There are no Canadian taxes on goods shipped out of Canada, and no PST on goods shipped out of B.C.

Returns, Exchanges and Cancellations

Normally, all sales are final. If an exception is made, there will be a 20% restocking fee, plus the following conditions:

1. Requests for returns or exchanges must be made within 5 days of receiving the goods.
2. No returns will be accepted without a Return Authorization Number. The items must be shipped back to us prepaid and within 5 days of receipt of a Return Authorization Number, to be received by us in a timely manner.
3. All return shipments must be by a traceable method.
4. Collect shipments will be refused unless previously authorized by us.
5. The product must be in the original packaging with all documentation and must be in original and undamaged condition.
6. We reserve the right to refuse any return or exchange if the product or packaging is in an unacceptable condition.
7. Shipping and handling fees are non-refundable.

Warranty Service

For Warranty service we need the following:

1. A copy of the bill of sale from an authorized Canadian retailer. We cannot do Warranty Service without this.
2. A written description of the problem and a contact phone number if we need to discuss the problem.
3. We do not accept collect shipments. According to ICOM's warranty terms, the owner is responsible for the shipping costs to and from the Warranty Service Centre.
4. Package and insure the item properly for shipment. We cannot accept responsibility for damage in shipping.
5. Include shipping instructions for the return of the item. Merchandise will be shipped by the carrier of your choice at your cost. We will insure the shipment as per your instructions at your cost. We cannot accept responsibility for damage in shipping.

1. It is best to call before sending in a unit for repair. The unit may be obviously beyond economic repair, or for older units, a part may no longer be available, etc. Note that items damaged by lightning or by salt water exposure for more than a few minutes are generally beyond economic repair.
2. A written description of the problem and any steps taken to resolve it, and a contact phone number if we need to discuss the problem.
3. We do not accept collect shipments.
4. Package and insure the item properly for shipment. We cannot accept responsibility for damage in shipping.
5. Send any appropriate accessories with the radio for repair. For example, if you have a problem with the transmitted audio, be sure to include your microphone.
6. Include shipping instructions for the return of the item. Merchandise will be shipped by the carrier of your choice at your cost. We will insure the shipment as per your instructions at your cost. All service work is F.O.B. North Vancouver, B.C., Canada. We cannot accept responsibility for damage in shipping.
7. Payment in full must be received before the item is shipped. We cannot bill COD.
8. We reserve the right to decline to work on any item.